Problemi s Infinity Err: Probably dongle data damaged, error code #31

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Pri zapuske luboy programmi piset:

Loading data wait....
S/N 06DB:0108
Err: Probably dongle data damaged

Slucilos eto kogda ya nacil prosivat prosivku s supporta, v rabuciyu N95s, programma sama zakrilas pri nacale processa prosivki, i vse ne rabotaet,perezagruzilsya, perestovlal drova i proigrammu, toje samoye..ne rabotayet ne s odnoy programmoy.

dongle manager piset:

Dongle serial No (S/N): 168A909F
Firmware version: 010A.02
Dongle identification data damaged, error code #31
"UK edition" status: Off
Support area: http://www.infinity-box.com
- Username: *************
- Password: ****************
Dongle parameters checksum: 514430

- If you can't login into support area: send e-mail with this info to
- If you have problems during start software at first time: upgrade dongle firmware.

kto pomojet sovetom???