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Писать на английском. Примерно так:
Hello, dear Sirs.
I bought Infinity box from <реселлер> about <месяцев> months ago. I installed all drivers successfuly and software run ok. Now I need access to support area. I started SNReader <версия SNReader> software and got such a log from it: <лог программы>. But, these access details doesn't allow me to log in. Server shows <сообщение сайта после ввода неправильных данных> to me and doesn't let me enter support area. Please activate my account. Best regards, <ваше имя>
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